Terms and Conditions

1. The booking terms and conditions form the sole contract between Gary Keys and the person signing the Booking Form, who must be over 18 years of age and who shall be deemed to sign this form on behalf of all the persons herein. No contract shall exist until we have received a signed booking together with the correct “booking deposit” and/or “full payment” and we have confirmed the reservation in writing.

2. The balance should be paid not later than 12 weeks before departure. If a booking is made within the 12-week period, “full payment” plus “a security deposit” must be received before the booking can be confirmed.

3. A “booking deposit” must be provided at the time of booking to secure the villa in your name.

4. A “security deposit” is used to cover excessive use of electricity (e.g. air condition on full with external doors left open), excessive cleaning costs, and also covers for damage, breakage and loss to any of the villa contents. The “security deposit” less any such charges will be refunded by check, as soon as the Management Company has completed its inventory and occupancy report. Usually refunded on the 18th day of the following month after your departure from the villa. Renters are liable for all damage and loss to the villa during their stay. We and our agents reserve the right of entry at any time.

5. The accommodation rates quoted are PER WEEK (not per person), and include electricity, air conditioning, heating (when applicable), cable TV, bed linen, towels, the use of all amenities and facilities.


7. Please note that SMOKING IS NOT PERMITTED INSIDE ANY OF THE VILLAS, though it is permitted on the patio area by the pool. This keeps the villa odour free and also avoids the trouble of the sophisticated smoke detectors being triggered by the cigarette smoke. If the management company discover any evidence of smoking in the villa, this will be taken into account when assessing your “security deposit”, and your co-operation is therefore requested and appreciated.

8. The accommodation may only be sub-let, shared or assigned by you with our express agreement, otherwise only persons detailed on the booking form are permitted to stay in the villa. The maximum occupancy is quoted for each villa and is determined by the authorities within strict guidelines for fire safety. Please note that the contravention of the above will render your booking void and all moneys will be forfeited. NO PETS are allowed in the villas.

9. The rental period begins at 16.00 hours on the day of arrival and terminates at 10.00 hours on the day of departure. The villa is professionally cleaned and inspected before and after each rental to ensure that all guests have a comfortable stay. Lawn and Pool care are provided on a weekly basis. Please note that each villa has an initial supply of consumables (bin bags, toilet rolls, washing powder, etc.). Once these have been used it is NOT the responsibility of the Management Company to replenish these items during your stay. The consumables supplied vary from villa to villa and should be adequate for the first few days of your stay.

10. Cancellations must be confirmed to us in writing. In the event that you cancel your reservation, or we have to cancel the arrangements due to non-payment of the balance due within the time allowed before departure, cancellation charges will be made as follows: Up to 9 months prior to departure – Full Refund.

Within 9 months of departure – Deposit Charged.

Between final balance being paid and departure – Full Balance Charged.


12. We cannot accept liability for death, personal injury, sickness, accident, delay or loss of luggage or any other loss of misadventure which may occur whilst renting one of our villas. Whenever possible all valuables should be left in a secure place and out of sight.

13. FORCE MAJEURE We accept no responsibility of liability for any loss or damage or alteration in the terms of your reservation caused by events beyond our control, including, but not restricted to war, terrorist activity, civil commotion, flight delays or cancellations, airport closures, adverse weather conditions, fire, flood or industrial dispute.

14. We cannot accept any liability for failure of public supplies such as water, electricity, gas supplies or air conditioning supplies or of pool heaters. Nor for the consequences of the actions or omissions that may supply or control main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control. Any failure will be dealt with urgently by local engineer. This does not affect your statuary rights as a consumer.

15. We cannot accept any liability for your personal safety during your holiday vacation. You are reminded to exercise care as to your personal safety, and the safety or your companions. Use of the pool and any community pool, aqua area, tennis court and recreation area is entirely at your own risk. It is particularly important that children are supervised at all times in and around the pool area's, the pools are between 3 and 6 feet deep. Lakes and wetland areas can be very dangerous, children should always be accompanied by an adult. For your children's safety, all Villa to pool doors are alarmed, tampering or disconnection of these devices is a criminal offence.

16. Florida has a Tropical Climate, insects including ants and the like are occasionally inevitable, and these are not cause for complaint. The villas are all treated regularly by a Pest Control Program and cleaned professionally between each rental.

17. All trash/garbage must be put out for collection by the sidewalk/footpath early on the collection days as designated in your Villa Manual. Excess trash/garbage left on the departure day will be charged to clear.

18. ALL CLIENTS SHOULD POSSESS VALID PASSPORTS AND ANY VISA REQUIRED. All British citizens require a full 10 year passport valid for a period of at least 6 months beyond holiday/ vacation return date.

19. All descriptions given on the Website are made in good faith, but no liability can be accepted for error or omissions.

Should you experience any problems whatsoever with the villa during your stay, please contact the Management Company, who will do their best to assist and rectify the matter as soon as it is practically possible. We cannot resolve a problem for you unless we/ one of our agents are notified at the time. Please give us the opportunity to correct matters. Should a problem remain unresolved, you are asked to notify us within 7 days of your return. No action can be taken or liability accepted for any complaints received after this period. We aim to resolve complaints within a 2 month period from receipt, the details of which will be kept in confidential to only the parties involved.

Pinewood Park | 468 Pinewood Drive | Davenport | Florida | 33896

Telephone: 011 44 (0) 1562 851434 | Email: sales@floridaluxuryvillarentals.com